Review Monitoring & Reputation Building

The best protection against reputational damage is not letting reviews take effect unnoticed in the first place. We monitor the relevant portals, help you respond correctly and take on reputation building with you: a body of genuine, positive reviews.

Reputation building in three steps

A good online reputation does not come from one-off actions but from a fixed routine. This is how we proceed:

1. Take stock: which reviews appear on Google and on the portals in your industry, and which of them are unjustified? For inadmissible entries there is our service Getting reviews removed.
2. Collect genuine reviews: satisfied customers or patients are asked for a review following a fixed, legally sound process – without incentives and without bought reviews.
3. Respond and keep at it: you hear about every new review, and replies are written with our templates. That way your body of reviews grows, and criticism does not go unanswered.

How to react to a single review is explained in our article How to Deal with Unjustified Google Reviews. Reviews also strengthen your local visibility on Google – more under Local SEO & Reviews.

Portal monitoring

We keep a continuous eye on Google and on the review portals that matter in your industry. You are informed of every new review – before it does any damage – and can decide together with us whether a reply or a complaint makes sense.

Legally sound response templates

A public reply to a review is read by every future prospect. We supply response templates that come across as composed and friendly – and that disclose no confidential details in medical practices and law firms. In healthcare in particular this protects against breaches of confidentiality.

Setting up a review process

Star ratings only rise sustainably through genuine reviews from satisfied customers. We set up a simple, legally sound process for you with which you can systematically ask satisfied customers or patients for a genuine review – without incentives and without bought reviews.

Unjustified reviews already on your profile? Then start with our service Getting reviews removed.

Would you like to start building your reputation? Book a free initial consultation – we will look at your starting point together.